EU experience in the digital transformation of administrative services

Abstract

The EU’s experience in the digital transformation of administrative services is important because it demonstrates effective approaches to increasing transparency and efficiency of public administration. Studying European practices helps improve digital services in other countries seeking to modernise their administrative systems, including Ukraine. The purpose of the study is to analyse and summarise the EU experience in implementing digital technologies in the field of administration, highlighting successful practices, challenges and opportunities for further development. The case study method, which examines particular instances of successful implementation of digital projects in the field of administrative services in various EU countries, highlighting success factors and challenges, and general scientific methods of analysis and synthesis are used in the research methodology. Such a comprehensive study can be an important contribution to understanding the processes of digital transformation in the administrative sector. Based on the results, the following recommendations are made for the use of the EU experience in Ukraine. Expanding administrative service delivery in Ukraine with the support of the European Union may include a number of initiatives and measures aimed at modernising and effectively using digital technologies. The main areas of EU support for the modernisation and effective use of digital technologies in Ukraine include the following: development of e-governance; development of a network of administrative service centers; further development of electronic identification; improvement of digital literacy; cooperation with European partners. In 2024, administrative services are viewed from the perspective of establishing communication between the government and society, where a number of factors are key to success, including the number of requests, the format of requests, response time, relevance, etc. These initiatives are aimed at improving the quality and accessibility of administrative services in Ukraine with the support of the EU and can contribute to improving the efficiency of public administration and meeting the needs of citizens and businesses. The practical value of this study is the possibility of improving public administration in Ukraine through the introduction of effective digital technologies and improving the quality of administrative services based on the EU experience. This will also help to increase the digital literacy of the population, strengthen cooperation with the EU, and create more convenient services for citizens and businesses, which will improve the economic climate in the country