Features of modern development of electronic document management in digital governance system

Abstract

The development of electronic document management is becoming an integral part of digital governance and is significant in improving the efficiency of both individual institutions and the public administration system. The study aimed to analyse the modern trends in the development of electronic document management in Ukraine and the world, and to identify the problems and prospects for its future development under the influence of digitalisation. The impact of the digitalisation process on the evolution of electronic document management in the government system as well as on all aspects of public life in general was noticed in the study. The research emphasised Ukraine’s accomplishments in the area of electronic document management digitisation. The study established that internal structure of digital governance was formed, citizens’ access to public services was expanded, and the Trembita system was introduced to ensure effective data exchange between government agencies. To this end, the Diia platform was introduced to ensure digital interaction between the state and society. Significant progress was made in the development of the legal framework for the development of electronic document management in the field of digital governance. Even though electronic document management in Ukraine has shown encouraging trends, its continued development under the influence of digitalisation necessitated resolving a number of issues, such as the legal and regulatory framework’s weakness, the low level of digital literacy among public servants and the interaction of state information systems, and the vulnerability to cyber threats. Other problems included resistance of government employees to the introduction of digitalisation in the field of electronic document management, a low level of funding and technical support of government agencies in the development of digital document management. The solution to these problems required not only finding effective ways to develop electronic document management in the digital governance system, but also borrowing foreign experience of successful practices of such development. The study that the experience of such countries as Estonia, Germany, Denmark and France was the most promising in this area. The practical value of the study is determined by the fact that the conclusions and recommendations obtained as a result of its implementation can be used to improve the process of development of electronic document management in the field of digital governance in Ukraine